With remote IT support services, you can expect to increase your productivity and efficiency. Instead of waiting for a service technician to come to your business location, your IT support company simply accesses your server by dialing in and then can either take control of your system, or navigate through it to accurately diagnose problems.

In most cases, software/hardware fixes and patches can be sent to your computer network remotely. For small businesses, many IT support firms offer a basic performance and monitoring package for network servers.
Remote IT support services offer you cost effectiveness and help you to focus on your core business, which is serving your customers. You can't do that if you are waiting for the IT guy to show up all the time.
Fast and accurate problem resolution augments customer satisfaction; that in turn increases customer loyalty, which ultimately impacts your company's bottom line.